Terms and conditions

These terms and conditions apply to orders for productions via the web site www.edgyproductions.com, or by post, fax or telephone.

Our productions are available from Edgy Productions Ltd and also from selected retail stockists, a list of which is available on request. For further clarification of these terms and conditions, or if in any doubt about a potential purchase please contact us in the first instance.

Seller

The Seller is Edgy Productions Ltd (“The Company”), a private company registered in England No. 4357849 whose registered office is at 8 Roman Way, Market Harborough, Leicestershire, LE16 7PQ (UK). VAT reg. 861932019.

Producer

All our titles are produced and published by Edgy Productions Ltd in the UK.

Guarantee

Products are guaranteed free from defects in material and workmanship for a period of 12 months from the time of delivery. The guarantee is not liable in respect of any defects arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration.

Restrictions

Orders are dealt with in order of priority – determined in the case of electronic orders, by the date stamp on our form-to-email confirmation. We cannot accept responsibility for computer errors which result in order forms failing to reach us. Customers are requested to check they have received a confirmation by email within 3 days of placing an order and to assume their attempted submission of the order form was unsuccessful if this is not the case.

Confirmation

You should receive an automated confirmation of your order on your screen when made online. Assuming you enter a valid email address on the order form, you should receive email confirmation of your order within minutes and an invoice with your production within 24-48 hours.
Payment is either:
• by posting a school, LEA or personal cheque, to the address given in the invoice (also available on our contact us page) within 30 days of the date of the invoice
• by BACS directly from your school, LEA or personal account, to the account given in the invoice, within 30 days of the date of the invoice
• by credit or debit cards via our website
You will be charged the current displayed price for buying goods from our website or catalogue at the date you place your order. No VAT is charged on our printed books. VAT is charged on our CD ROMs, digital downloads, performance licences, separate CDs and rehearsal CDs. A VAT invoice will be provided allowing schools to claim back VAT. VAT reg no. 861932019.

Delivery

Delivery in the UK is subject to availability and normally occurs within 2 days of receipt of your order. However, please allow up to 14 days for delivery. In the event of supply difficulties, we will contact you.

Cancellation, Refund, Exchange

Before purchasing any of our products, we would urge you to fully explore the various excerpts from the productions on our website. Feedback from a selection of our customers is also available. We do however understand that occasionally you may need to return items to us. If you do want to return items, please get in touch with our customer service team who will be happy to help you.

Cancellation and/or refund on orders of printed books are accepted only if received within 7 working days of delivery. However, we regret that, for copyright reasons, we cannot accept returns of, or give refunds for, CD ROM products where the item is unsealed. We cannot offer refunds on DIGITAL DOWNLOADS & SONG DOWNLOADS, as these are not physical products that can be returned. You must inform us in writing of your intention to cancel your order and then return the goods to us at your expense. We regret we are unable to refund the cost of postage and cannot accept responsibility for goods lost in transit from you to us. You are advised to return the goods using recorded delivery. Upon receipt of your returned goods within 7 days (or within 30 days if you have informed us of your intention to cancel your order within 7 working days of receipt of the goods), you will either be entitled to a full refund if you have already made payment, or your outstanding invoice will be cancelled if you have not yet made payment.

If your CD appears to be faulty, please return it to us (excluding the book), detailing the fault, and we will issue a replacement upon confirmation of the fault. Faulty CDs should be returned to the Company by recorded delivery.

Performance Licences

Purchase of a product does not constitute any performance rights. For public performances of our material (eg. to parents), a valid performance licence from Edgy Productions is required. We will take all necessary legal action against individuals or institutions which perform any of our productions without a valid licence purchased from Edgy Productions. This licence will permit you to photocopy any part of the purchased book.

Recording and Duplication Licences

It is illegal to record performances of any part of our published material, and/or duplicate and distribute copies of recordings, without a further licence from Edgy Productions We will take all necessary legal action against individuals or institutions which record and duplicate/distribute performances of any part of our productions without a valid licence purchased from Edgy Productions.

Download versions

Included in your download:

MP3 files of all music – songs (vocal and backing tracks), continuity music and sound effects.
PDF of the script, lyrics, character list and production tips. If the production has a KS1 and KS2 version, or a rhyming and non-rhyming version, all are included in the download.
PDF of a shorter, simplified script for a smaller, younger or less able cast.
PDF of contents information and track running order.
JPEG image of the cover artwork for use in creating posters or programmes.

Important information about the download procedure
After adding this product to your basket, proceed to checkout. Once your customer details have been entered, you must select the option to pay by credit or debit card.
Note – if you have other items in your basket, the order will only be processed if you select this payment option. If you wish to order other items and receive these with an invoice (UK schools only) you will need to place a separate order.

When your payment is submitted you will receive a confirmation email to the address you have entered, with a link to a zip file containing your downloaded items. Save these files to your computer and use them as required. Note – you have 48 hours before this link expires. If you are having trouble accessing your files, click the link below for help.

Once downloaded, under copyright law you must not share these files with any other institution. This material is solely for use within your school or organisation, and only by individuals (teachers and children) associated with it. Action will be taken if an instance of file sharing is discovered.

Our Commitment

We are committed to providing excellent personal service and always welcome your comments. If you have any comments please contact us – (01858) 288081 or info@edgyproductions.com

General

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to English law and the English courts shall have jurisdiction in all such matters. These terms and conditions do not in any way affect your statutory rights.

File Sharing

Once you have received your CD ROM or digital download, under copyright law you must not share these files with any other institution. This material is solely for the use within your school or organisation, and only by individuals (teachers & children) associated with it. Action will be taken if an instance of file sharing is discovered.

Updated by Edgy Productions Ltd, January 27th 2015